Clear terms.
Real support.

Refund policy

ConvertRight.APP provides refunds for functional problems with its advertised features. The five free conversions let you check your files and workflow before purchasing.

When to request a refund

You may request a refund if an advertised conversion or activation feature does not work on a supported computer. Describe the problem so we can investigate it and help you resolve it. If we confirm a functional defect and cannot resolve it, we will approve a full refund.

Change of mind, features that are not advertised, unsupported hardware or formats, and damaged or protected source files do not qualify under this voluntary policy. This does not limit any mandatory consumer rights or refund rights provided by the payment provider.

How to request one

Use Contact support and choose “Functional issue / refund.” Include your order reference, purchase date, operating system and app versions, input/output formats, and steps to reproduce the problem. Do not send payment-card details or confidential media.

After approval

Approved refunds are returned through our payment processor, Stripe, to the original payment method. Your bank or payment provider determines when the credit appears; we cannot promise an exact arrival date.

What happens to your license

A successful refund revokes the associated paid license. Paid access stops when the app next validates the license. Temporary cached or offline access may continue until that check or the offline allowance expires. A refund does not remove the app or delete your original or converted files.

Terms of use

Who provides the product

ConvertRight.APP is the name under which this software and its support are provided. These terms apply to ConvertRight.APP and this website. Contact us through the support page for product, licensing or policy questions.

Price and license

The advertised price is US $1 as a one-time purchase. Any applicable taxes are shown at checkout. There is no recurring subscription. The purchase grants use on the single computer installation from which you complete checkout. Windows and macOS licenses are purchased separately. A license may not be shared, resold or used to activate additional computers.

After five free conversions, a valid paid license is required for unlimited use. If a reinstall affects activation, contact support with your order reference. Reinstallation does not grant a second device license.

Supported use

Downloads support Windows 11 x64 and Apple Silicon Macs running macOS 13 or later. The Windows app is portable: extract the complete ZIP and open ConvertRight.exe. It extracts audio from supported video files and converts supported audio files to MP3, M4A or WAV. It also compresses supported videos into separate H.264 MP4 files using a target size. The macOS app also offers Quick Compress and size presets. Video compression can reduce quality or resolution, The macOS app converts HDR to SDR; the Windows version requires SDR input. Original files are preserved. Image conversion is not provided. File extensions alone do not guarantee that every codec, damaged file or protected recording can be processed.

Only convert media you own or have permission to use. Keep backups of important work and check the result before relying on it.

Internet access and license checks

Media is converted locally. Payment, initial activation and periodic license validation require an internet connection. The current version checks a paid license after seven days from its last successful validation. If the service cannot be reached, temporary offline use is allowed for up to fourteen days from that validation. A confirmed revoked license is not eligible for offline grace.

Updates

Future updates to ConvertRight.APP are included in your purchase and will be made available through this website. Download and install new releases when available. This is not a promise of a particular release schedule, future format or automatic background installation.

Refunds and changes

Our refund policy explains functional-issue refunds and the resulting end of paid access. Policy updates will be dated on this page. Changes do not remove mandatory rights or the purchase terms already granted to you.

Privacy policy

Your media stays on your computer

The conversion process reads and writes files on your computer. It does not upload your media to ConvertRight.APP or a cloud conversion service. The original file is retained and the output is saved separately.

Purchase and activation information

The licensing service processes an installation identifier, payment/order references, license status, activation credentials and related timestamps to confirm purchases, activate the intended installation and revoke refunded licenses. These requests do not include your media content.

Stripe processes checkout and card information under its own privacy policy. Do not send us card details. Our licensing database stores payment references rather than full card numbers.

Website and support

Our hosting, email and payment providers process connection and transaction information needed to deliver their services. The support form sends your message through our email provider; your email address and the information you include are used to provide support or handle your refund request.

Conversion logs may be stored locally on your computer and may contain file paths or error details. Review logs before sharing them with support. Avoid sending private media unless you choose to provide a non-sensitive sample to help investigate an issue.

Retention and requests

We retain purchase and license records as needed to operate your license, manage refunds and meet applicable recordkeeping obligations. Support correspondence is retained as needed to handle your request and follow-up. Contact support to ask about access, correction or deletion of information associated with your purchase; some records may need to be retained.

Contact

For privacy questions, email support@convertright.app or choose “Privacy request” on the support page.